How to Recover Your JAMB e-Facility Password

How to recover your JAMB e-Facility password

Locked out of your JAMB e-Facility or CAPS account? There are two official ways to get back in. No agent needed for either.

Method 1: Email reset

Requirements: Access to the Gmail address you registered with JAMB.

• Go to efacility.jamb.gov.ng and click "Forgot Password."
• Enter that email address. JAMB sends a new password to it, usually starting with "cand."
• Log in with that password, then change it to something you will remember.

Cost: Free.

Method 2: SMS reset

Requirements: The exact SIM card you used at JAMB registration, in your phone, with at least ₦100 airtime.

• Send this exact message to 55019 or 66019:password youremail@example.com
• Use the email linked to your JAMB profile. Lowercase, one space after "password," nothing else added.

Cost: ₦100, charged by JAMB.

Why this fails for some candidates

Wrong email

The email has to be the one on your JAMB profile, not a newer or different one you use now.

Not enough airtime

Less than ₦100 and the message won’t go through.

Wrong message format

Capital letters, extra spaces, or swapping "password" for anything else will fail.

Lost access to both

If you have neither the registered email nor the SIM, neither method works. There is now an official way to change them, and it is in the section below.

If you’ve lost both the email and the SIM

This is the one case the two methods above can’t solve. Both work by sending something to an address or a number you registered with, so if you have neither, there’s nothing left to send to. Self-service is finished at that point, and no amount of retrying the reset page will change it.

Since 21 September 2026 there is an official way out of it. JAMB will change the phone number or the email on your profile. Their fee is ₦5,130, it needs a court affidavit, and it is allowed once only, so the details you give them are the ones you keep. After the payment you go in person to a designated JAMB office for biometrics, which is the part that proves the profile is yours. We can handle the payment and the affidavit, and both are priced on our services list.

JAMB’s own support is the other route, and the one to use if you cannot get an affidavit. They run a Central Online Support System at support.jamb.gov.ng where you raise a ticket. Have your JAMB registration number and your registration details ready, because you will be asked to prove the profile is yours either way.

We haven’t confirmed what happens after a ticket is raised. We don’t know whether JAMB resolves it remotely, whether it ends in a visit to an office, or what they ask you to bring if it does. Anyone telling you confidently that you must show up somewhere with a specific list of documents may be right, but we haven’t verified it, so we’re not going to repeat it and have you travel on our say-so. The SIM and email change above is the route we can describe, because JAMB published it.

Stuck on this or not sure which email or number you used? Message us and we’ll help you figure out where you stand.